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BOOKSESH.COM Privacy Policy

Version: 1.0 Effective date: 27 November 2025 Document owner: BOOKSESH.COM

BOOKSESH.COM (“BOOKSESH.COM”, “we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our platform, you confirm that you have read and understood how we handle your personal data.

1. Who We Are

Data Controller: Conceptcubes Ltd (trading as BOOKSESH.COM) Company number: 09751872 Registered address: Studio 231 Oxgate House Oxgate Lane, London, England, NW2 7FT Contact for data matters: booksesh.com/contact-us/

BOOKSESH.COM operates an online marketplace and SaaS platform that connects customers with independent wellness and wellbeing practitioners. We are registered with the Information Commissioner’s Office (ICO) under registration number C1939164

2. What Data We Collect

2.1 Account and profile data

When you create an account, we collect: name, email address, phone number, and account preferences. Practitioners additionally provide business name, service descriptions, and professional information.

2.2 Booking data

When you make or accept a booking, we collect: session type, date, time, practitioner details, and any information you voluntarily provide relating to your booking.

2.3 Payment data

We collect the information needed to process payments, including billing details. Full payment card data is processed directly by our regulated payment service provider and is not stored on our systems.

2.4 Communications

We retain records of messages sent through our platform, support requests, and communications with our AI assistant.

2.5 Technical data

We automatically collect IP address, browser type, device information, pages visited, and usage patterns when you use our platform. We use cookies in accordance with our Cookie Policy.

2.6 Marketing preferences

If you opt in to marketing communications, we retain your preference and contact information for that purpose.

2.7 Verification data

We collect information provided during our practitioner verification process, including email verification records and documentation submitted as part of insurance or credential verification.

2.8 AI assistant interaction data

If you use our AI chat assistant, we may retain anonymised records of interactions to improve the service. Where interactions can be linked to your account, this data is handled in accordance with this policy.

3. Special Category Data

Some of the services listed on BOOKSESH.COM relate to health, wellbeing, and wellness. Depending on the service you book and information you provide, we may process data that constitutes special category data under UK GDPR Article 9 — specifically, data that reveals or infers health-related information.

We process such data only where:

  • You have given explicit consent for us to do so; or
  • Processing is necessary for reasons of preventive or occupational medicine, medical diagnosis, or provision of health or social care, subject to appropriate safeguards; or
  • Another Article 9 condition applies.

We take additional care with this category of data, including strict access controls and data minimisation practices. We do not share health-inferred data with third parties for marketing or profiling purposes.

If you do not wish to provide health-related information, you are not required to do so. However, some practitioners may require relevant information to assess suitability for their services.

4. How We Use Your Data

Purpose Lawful basis
Creating and managing your account Contract (UK GDPR Article 6(1)(b))
Processing bookings and payments Contract (Article 6(1)(b))
Preventing fraud and securing the platform Legitimate interests (Article 6(1)(f))
Communicating with you about your account or bookings Contract (Article 6(1)(b))
Sending marketing communications (with your consent) Consent (Article 6(1)(a))
Improving our platform and services Legitimate interests (Article 6(1)(f))
Complying with legal obligations Legal obligation (Article 6(1)(c))
Operating our AI chat assistant Legitimate interests (Article 6(1)(f))
Practitioner verification and trust and safety Legitimate interests (Article 6(1)(f))
Processing special category (health-related) data Explicit consent (Article 9(2)(a))

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

AI intent scoring: Our AI assistant uses algorithmic signals to assess the relevance and intent of chat conversations. This affects how conversations are prioritised and escalated but does not affect your rights, contractual terms, or access to services.

5. Who We Share Your Data With

We do not sell your personal data. We share data only in the following circumstances:

5.1 Practitioners

When you make a booking, relevant booking details are shared with the practitioner you are booking with. Practitioners who receive your data are independent data controllers responsible for their own data handling.

5.2 Payment processor

Payment data is shared with our regulated third-party payment service provider to process transactions. This provider is bound by its own regulatory obligations and data protection standards.

5.3 Service providers

We use carefully selected third-party providers for services including email delivery, cloud hosting, customer support, and AI processing. These providers act as data processors and are bound by data processing agreements that require them to handle your data only on our instructions and in accordance with UK GDPR.

5.4 Legal and regulatory requirements

We may disclose data where required by law, court order, or regulatory authority.

5.5 Business transfers

If BOOKSESH.COM is acquired, merged, or subject to a restructure, your data may be transferred as part of that transaction. We will notify you if this occurs.

6. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place — including the UK International Data Transfer Agreement (IDTA) or equivalent — in accordance with UK GDPR Chapter V.

7. How Long We Keep Your Data

Data type Retention period
Account data Until account deletion, plus 2 years
Booking records 7 years (legal/financial compliance)
Payment records 7 years (HMRC requirements)
AI chat interactions 12 months, then anonymised
Marketing preferences Until you withdraw consent
Verification records Duration of practitioner relationship plus 2 years
Technical/log data 12 months

We review retention periods periodically and will update this policy if they change.

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — ask us to correct inaccurate or incomplete data
  • Right to erasure — request deletion of your data (subject to legal retention obligations)
  • Right to restriction — ask us to restrict how we use your data in certain circumstances
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests
  • Right to withdraw consent — where processing is based on consent, withdraw it at any time
  • Rights related to automated decision-making — not to be subject to solely automated decisions with significant effects

To exercise any of these rights, contact us via our contact form at booksesh.com/contact-us/. We will respond within one calendar month.

9. Cookies

We use cookies and similar technologies to operate our platform, remember your preferences, and understand how our platform is used. For full details of the cookies we use and how to manage them, please see our Cookie Policy, available at booksesh.com/legal/cookies.

10. Children

Our platform is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a child, please contact us via our contact form at booksesh.com/contact-us/ and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by a prominent notice on our platform at least 14 days before the change takes effect. The version number and effective date at the top of this document will always reflect the current version.

12. Contact and Complaints

For any questions about this policy or how we handle your data:

Contact: booksesh.com/contact-us/ Post: Studio 231 Oxgate House Oxgate Lane, London, England, NW2 7FT

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: ico.org.uk
  • Helpline: 0303 123 1113

We would always prefer the opportunity to address your concern directly first.

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 Privacy Policy Version 1.0 — Effective 27 November 2025

BOOKSESH.COM — Terms of Service

Version: 1.0 Effective date: 27 November 2025 Document owner: BOOKSESH.COM

These Terms of Service (“Terms”) govern your use of the BOOKSESH.COM platform. By creating an account or using our platform in any way, you agree to these Terms. If you do not agree, you must not use BOOKSESH.COM.

Additional terms apply depending on how you use our platform:

Where there is any conflict between these Terms and an audience-specific agreement, the audience-specific agreement takes precedence for matters it specifically covers.

1. About BOOKSESH.COM

BOOKSESH.COM (“BOOKSESH.COM”, “we”, “us”, “our”) is a marketplace facilitator and SaaS platform that enables customers to discover and book wellness and wellbeing services, and enables practitioners to manage, promote, and grow their practice online.

BOOKSESH.COM is a facilitator. We do not provide wellness services, employ practitioners, or act as an agent for practitioners. The contract for any service is between the customer and the practitioner directly. BOOKSESH.COM facilitates the booking transaction and provides the platform infrastructure.

Trading name: BOOKSESH.COM (a trading name of Conceptcubes Ltd) Company number: 09751872 Registered address: Studio 231 Oxgate House Oxgate Lane, London, England, NW2 7FT Contact: booksesh.com/contact-us/

2. Eligibility

You may use BOOKSESH.COM if you are:

  • Aged 18 or over
  • Capable of entering into legally binding contracts under UK law
  • Not prohibited from using our platform by any applicable law or previous termination of your account

By creating an account, you confirm that you meet these requirements.

3. Your Account

3.1 Registration

You must provide accurate, current, and complete information when creating your account. You are responsible for keeping your account information up to date.

3.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at booksesh.com/contact-us/ if you suspect unauthorised access.

3.3 One account per person

Each individual or business entity may hold one account. Creating duplicate accounts to circumvent restrictions or access introductory offers is not permitted.

3.4 Account suspension

We reserve the right to suspend or terminate accounts that breach these Terms, our Acceptable Use Policy, or any other applicable policy, or where we have reasonable grounds to suspect fraud, abuse, or harm to other users.

4. Nature of the Platform

BOOKSESH.COM connects customers with independent wellness practitioners. We provide the technology infrastructure, booking tools, payment processing facilitation, and platform features. We do not:

  • employ, partner with, or act as agent for practitioners
  • verify, endorse, or guarantee the quality of any service
  • represent that any practitioner holds specific qualifications or insurance, beyond what our verification processes have confirmed
  • take responsibility for the content, accuracy, or completeness of practitioner listings
  • provide wellness, health, therapeutic, or professional advice of any kind

Our verification processes include email verification and an insurance verification workflow. We are not a regulatory body and do not guarantee that every practitioner holds all required qualifications or insurance for every service they offer. Customers should make their own enquiries where appropriate.

5. Our AI Tools

BOOKSESH.COM operates AI-powered tools, including a customer chat assistant and an onboarding support tool. These tools are informational and supportive in nature only.

AI tools on BOOKSESH.COM do not provide medical, health, financial, legal, or professional advice. Responses are generated to assist with general queries about the platform, practitioners, and services. You should not make significant decisions based solely on AI-generated responses. See our AI Assistant Disclaimer for full details.

6. Acceptable Use

You agree not to use BOOKSESH.COM to:

  • violate any applicable law or regulation
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • post false, misleading, or defamatory content
  • upload content that infringes intellectual property rights
  • transmit spam, unsolicited communications, or malicious code
  • attempt to gain unauthorised access to any part of the platform or to another user’s account
  • use automated tools to scrape, copy, or extract content from the platform
  • use the platform to engage in any discriminatory, harassing, or abusive conduct
  • attempt to circumvent platform fees

We reserve the right to remove content and accounts that violate these standards.

7. Intellectual Property

7.1 BOOKSESH.COM content

All content on the BOOKSESH.COM platform — including software, design, text, graphics, logos, and data — is owned by or licensed to BOOKSESH.COM and is protected by UK and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our written permission.

7.2 User content

By uploading content to BOOKSESH.COM (including practitioner listings, photos, and descriptions), you grant BOOKSESH.COM a non-exclusive, royalty-free, worldwide licence to use, display, and promote that content on our platform and in our marketing materials. You retain ownership of your content. You warrant that content you upload does not infringe third-party rights.

8. Privacy and Data

We process your personal data in accordance with our Privacy Policy, which forms part of these Terms. Please read it carefully.

9. Limitation of Liability

9.1 Platform availability

We aim to provide a reliable platform but do not guarantee uninterrupted availability. We are not liable for temporary unavailability caused by maintenance, technical issues, or events outside our control.

9.2 Third-party services

We are not responsible for the quality, safety, legality, or suitability of services offered by practitioners. Our liability is limited to our role as a facilitator.

9.3 Liability cap

To the fullest extent permitted by law, BOOKSESH.COM’s total liability to you in connection with these Terms and your use of the platform shall not exceed the greater of (a) the total fees you have paid to BOOKSESH.COM in the 12 months preceding the claim, or (b) £100.

9.4 Exclusions

Nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other matter that cannot be limited or excluded under applicable law.

9.5 Consumer rights

If you are a consumer, your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation are not affected by anything in these Terms.

10. Indemnity

If you are a practitioner and your acts or omissions cause a third-party claim against BOOKSESH.COM, you agree to indemnify and hold BOOKSESH.COM harmless against reasonable costs and liabilities arising from that claim.

11. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy practices, or terms of those third parties.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on the platform at least 14 days before they take effect. Your continued use of the platform after the effective date constitutes acceptance of the updated Terms.

If you do not accept an updated version, you may close your account before the new Terms take effect.

13. Termination

13.1 By you

You may close your account at any time by contacting us via our contact form at booksesh.com/contact-us/. Closing your account does not entitle you to a refund of any fees paid.

13.2 By us

We may suspend or terminate your account immediately if you breach these Terms, pose a risk to other users, or for any other reason we consider material. We will generally provide notice unless immediate action is required.

13.3 Effect of termination

Upon termination, your right to use the platform ceases. Provisions that by their nature should survive termination (including intellectual property, liability limitations, and governing law) shall continue.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home nation.

We encourage you to contact us via our contact form at booksesh.com/contact-us/ before initiating formal proceedings. We will endeavour to resolve disputes amicably and promptly.

15. General

  • Entire agreement: These Terms, together with the documents referenced within them, constitute the entire agreement between you and BOOKSESH.COM relating to your use of the platform.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
  • No waiver: Our failure to enforce any provision does not constitute a waiver of our right to enforce it in future.
  • Assignment: We may transfer our rights and obligations under these Terms to another entity. You may not transfer yours without our written consent.

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 Terms of Service Version 1.0 — Effective 27 November 2025

BOOKSESH.COM — Marketplace & Booking Terms

Version: 1.0 Effective date: 27 November 2025 Applies to: Customers making bookings on the BOOKSESH.COM platform

These Marketplace & Booking Terms apply whenever you book a service through BOOKSESH.COM. They form part of our Terms of Service and should be read alongside our Refund & Cancellation Policy and Platform Fee & Payment Terms.

1. What BOOKSESH.COM Does

BOOKSESH.COM is a marketplace that connects customers with independent wellness and wellbeing practitioners. When you book through BOOKSESH.COM:

  • BOOKSESH.COM facilitates the booking — we provide the technology, process your payment, and confirm your appointment.
  • The practitioner provides the service — the contract for the service itself is between you and the practitioner.
  • BOOKSESH.COM is not the service provider and is not party to the service contract between you and the practitioner.

2. Making a Booking

2.1 Selecting a service

Browse available practitioners and services. Practitioner profiles include service descriptions, pricing, availability, and any applicable cancellation policies. Please read these carefully before booking.

2.2 Booking confirmation

Your booking is confirmed when you receive a confirmation email from BOOKSESH.COM. Until confirmation is sent, no booking exists.

2.3 Practitioner acceptance

Some practitioners operate an approval-based booking model. In these cases, your booking is provisional until the practitioner confirms acceptance. We will notify you of the outcome.

2.4 Accuracy of information

Please ensure that the information you provide at booking — including your contact details and any information requested by the practitioner — is accurate and complete. Providing false or misleading information may result in your booking being cancelled.

3. Pricing and Payments

3.1 Prices shown

All prices shown are in GBP and are inclusive of VAT where applicable. The practitioner sets their own service prices. BOOKSESH.COM does not control or guarantee pricing beyond what is displayed at the time of booking.

3.2 Platform fee

A BOOKSESH.COM platform fee applies to each booking. This fee is displayed clearly at the checkout stage, before you complete your purchase. By completing your booking, you agree to the platform fee. The platform fee is non-refundable except in the circumstances described in our Platform Fee & Payment Terms.

3.3 Payment processing

Payments are processed securely by our regulated third-party payment service provider. By making a booking, you authorise us to charge the total amount shown at checkout.

3.4 Payment failure

If your payment fails, your booking will not be confirmed. Please ensure your payment method is valid and has sufficient funds.

4. Cancellation Rights

4.1 Statutory cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day right to cancel contracts for services ordered online.

However, if you book a session scheduled to take place within 14 days of your booking date, by completing the booking you expressly consent to the service beginning within this period and acknowledge that your statutory cancellation right is waived once the service commences.

4.2 Practitioner cancellation policy

Each practitioner sets their own cancellation policy, which is displayed on their profile and at checkout. Cancellation terms (including notice required and any charges) are set by the practitioner. BOOKSESH.COM enforces the practitioner’s stated policy.

You are responsible for reading the practitioner’s cancellation policy before booking.

4.3 How to cancel

To cancel a booking, log in to your account and use the cancellation function, or use our contact form at booksesh.com/contact-us/. Cancellation requests are processed in accordance with the practitioner’s cancellation policy.

4.4 Platform fee on cancellation

The BOOKSESH.COM platform fee is non-refundable in all cancellation scenarios, except where cancellation is caused by a verified fault on BOOKSESH.COM’s part. See our Refund & Cancellation Policy for full details.

5. Practitioner Responsibilities

BOOKSESH.COM practitioners are independent businesses. They are responsible for:

  • delivering the services described in their listing
  • holding appropriate qualifications, certifications, and insurance
  • maintaining safe and suitable premises or conditions for service delivery
  • setting and communicating their own cancellation and no-show policies
  • handling any health or safety considerations relevant to their specific service

BOOKSESH.COM does not verify that every practitioner holds all qualifications or insurance applicable to their services beyond our standard verification process. If you have specific requirements or concerns about a practitioner’s credentials, you should raise them directly with the practitioner before booking.

6. No-Show Policy

If you do not attend a booked session without prior cancellation within the practitioner’s required notice period, the practitioner’s no-show policy applies. This is set by the practitioner and is visible on their profile. No-show charges, where applicable, are the practitioner’s decision.

7. Practitioner Cancellation

If a practitioner cancels your booking, we will notify you promptly and provide a full refund of the service fee. The BOOKSESH.COM platform fee will also be refunded in this circumstance. We will assist you in finding an alternative practitioner where possible.

8. Complaints About a Service

If you have a complaint about a service you have received:

  1. In the first instance, contact the practitioner directly.
  2. If the matter is not resolved, contact us via our contact form at booksesh.com/contact-us/. We will assist in facilitating communication but are not obligated to arbitrate disputes or make decisions about service quality on behalf of practitioners.

BOOKSESH.COM does not warrant the quality of practitioner services. Our role in a dispute is supportive, not adjudicative.

9. Wellness and Health Disclaimer

Services listed on BOOKSESH.COM are wellness and wellbeing services offered by independent practitioners. They are not represented as regulated medical treatment unless the practitioner explicitly states otherwise.

If you have a medical condition, please consult your GP or a qualified medical professional before booking any wellness or therapeutic service. See our Wellness Disclaimer for full details.

10. AI Assistance

When using our booking platform or chat assistant, you may receive information generated by our AI tools. This information is provided to assist your discovery and booking journey only. It does not constitute a recommendation, endorsement, or professional opinion. See our AI Assistant Disclaimer for full details.

11. Changes to Bookings

Changes to confirmed bookings (including rescheduling) are subject to the practitioner’s availability and their policy on changes. Contact the practitioner directly or use the platform’s messaging feature to request changes.

12. Governing Law

These Marketplace & Booking Terms are governed by the laws of England and Wales and form part of our Terms of Service.

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 Marketplace & Booking Terms Version 1.0 — Effective 27 November 2025

BOOKSESH.COM — Refund & Cancellation Policy

Version: 1.0 Effective date: 27 November 2025 Applies to: All users of the BOOKSESH.COM platform

This policy explains how cancellations and refunds work on BOOKSESH.COM. It should be read alongside our Marketplace & Booking Terms and Platform Fee & Payment Terms.

1. The Two Components of Your Booking Payment

When you make a booking through BOOKSESH.COM, your payment has two components:

  1. The service fee — paid to the practitioner for their service
  2. The BOOKSESH.COM platform fee — charged by BOOKSESH.COM for facilitating the booking

These two components have different refund rules.

2. Platform Fee — Non-Refundable

The BOOKSESH.COM platform fee is non-refundable in all standard circumstances. This is because the platform fee covers the booking facilitation services we provide at the time of booking — confirming your appointment, processing your payment, and maintaining your booking record — regardless of whether the session subsequently goes ahead.

The platform fee will be refunded only if:

  • BOOKSESH.COM is unable to process your booking due to a verified technical fault on our part
  • A practitioner cancels your booking (see Section 5 below)
  • We determine, at our sole discretion, that exceptional circumstances warrant a refund

If you believe a platform fee refund applies to your situation, please use our contact form at booksesh.com/contact-us/ with details of your booking and the reason for your request.

3. Service Fee — Governed by the Practitioner’s Policy

The service fee (the amount paid to the practitioner) is subject to the practitioner’s own cancellation and refund policy, which is displayed on their profile and presented at checkout.

BOOKSESH.COM does not set or guarantee practitioner refund terms. Practitioners may offer full refunds, partial refunds, or no refunds depending on how much notice is given. You are responsible for reading the practitioner’s policy before booking.

Cancellation within the practitioner’s notice window If you cancel within the notice window specified by the practitioner and their policy allows a service fee refund, this will be processed to your original payment method within 5–10 business days.

Cancellation outside the practitioner’s notice window If you cancel too late, the practitioner’s policy may apply a cancellation fee or retain all or part of the service fee. This is the practitioner’s decision and BOOKSESH.COM does not override it.

4. Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel contracts for online services.

Important: If your booking is for a session scheduled within 14 days of your booking date, and you proceed with the booking, you expressly agree to the service beginning within the 14-day cancellation window. Your statutory cancellation right in respect of the service is waived from the point at which the session begins.

This does not affect your rights under the practitioner’s own cancellation policy for sessions not yet commenced.

5. Practitioner Cancellations

If a practitioner cancels your booking:

  • You will receive a full refund of both the service fee and the BOOKSESH.COM platform fee
  • Refunds are processed within 5–10 business days to your original payment method
  • We will notify you promptly by email and assist you in finding an alternative practitioner where possible

6. No-Shows

If you do not attend a booked session without prior cancellation:

  • The practitioner’s no-show policy applies to the service fee
  • The BOOKSESH.COM platform fee is non-refundable
  • Repeated no-shows may result in restrictions on your account

7. How to Request a Refund

Step 1: Contact the practitioner directly if your refund relates to the service fee. Most refund matters can be resolved at this level.

Step 2: If the matter is not resolved, or if you have a query about the platform fee specifically, contact BOOKSESH.COM via our contact form at booksesh.com/contact-us/, including:

  • Your name and email address
  • Your booking reference number
  • The date of your booking and the practitioner’s name
  • The reason for your refund request

We aim to respond to all refund queries within 3 business days.

Step 3: If you remain unsatisfied, you have the right to seek resolution through your payment card provider’s dispute process. Please be aware that initiating a chargeback without first attempting to resolve the matter directly may affect your account standing.

8. Refund Processing Times

Approved refunds are returned to the original payment method used at booking. Processing times:

  • Card refunds: 5–10 business days (timing depends on your card provider)
  • Gift card or credit refunds (if applicable): typically within 24 hours

BOOKSESH.COM does not issue refunds by bank transfer or alternative methods.

9. Gift Cards

Gift card refund terms are governed by our Gift Card Terms, which take precedence for any gift-card-related query.

10. Exceptional Circumstances

We understand that life is unpredictable. In cases of serious illness, bereavement, or other verified exceptional circumstances, we encourage you to use our contact form at booksesh.com/contact-us/ to discuss your situation. We will use our reasonable judgement and seek to find a fair resolution, including liaising with the practitioner on your behalf where appropriate.

We cannot guarantee a specific outcome in exceptional circumstances, but we will always try to help.

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 Refund & Cancellation Policy Version 1.0 — Effective 27 November 2025

BOOKSESH.COM — AI Assistant Disclaimer

Version: 1.0 Effective date: 27 November 2025 Applies to: All users interacting with BOOKSESH.COM AI tools

1. About Our AI Tools

BOOKSESH.COM uses AI-powered tools to assist customers and practitioners. These currently include:

  • BOOKSESH.COM Aura — an AI assistant that helps new practitioners set up their account and understand platform features
  • BOOKSESH.COM Chat — a customer-facing chat assistant that helps prospective customers discover services, answer general questions, and navigate the platform

These tools are designed to make your experience on BOOKSESH.COM easier and more informative. They are support and information tools only.

2. What Our AI Tools Are Not

Our AI tools are not:

  • qualified healthcare professionals, therapists, counsellors, or medical advisers
  • financial advisers
  • legal advisers
  • professional treatment consultants
  • a substitute for professional advice of any kind

Nothing generated by a BOOKSESH.COM AI tool constitutes professional advice, a diagnosis, a treatment recommendation, or a professional opinion. You should not make significant decisions — particularly relating to your health, finances, or legal matters — based solely on information provided by our AI tools.

3. Health and Wellness Queries

BOOKSESH.COM operates in the wellness and wellbeing sector. You may ask our AI tools questions about types of sessions, wellness practices, or practitioners on the platform.

AI responses about wellness services are purely informational. They reflect general publicly available information and platform content only. They do not constitute:

  • a health assessment
  • a recommendation that a particular service is suitable for your specific health needs
  • confirmation that a practitioner is clinically qualified to treat any health condition
  • medical, therapeutic, or clinical advice

If you have a health condition or concern, please consult your GP or a qualified medical professional before undertaking any wellness therapy.

4. Accuracy and Limitations

Our AI tools are designed to be helpful, but they may:

  • provide information that is incomplete, out of date, or inaccurate
  • misunderstand your question
  • generate plausible-sounding but incorrect information
  • be unable to access real-time practitioner availability, pricing changes, or platform updates

BOOKSESH.COM does not warrant the accuracy of any AI-generated response. Always verify important information — such as pricing, availability, or practitioner credentials — directly through the platform or by contacting the practitioner.

5. No Endorsement of Practitioners or Services

When our AI tools mention or describe practitioners or services, this is based on platform content only. It does not constitute:

  • an endorsement by BOOKSESH.COM of any practitioner or service
  • a guarantee of service quality, safety, or suitability
  • a verification of any claim made by the practitioner

6. Data and Privacy

Conversations with our AI tools may be processed and stored to improve the quality and safety of our services. Where conversation data is linked to your account, it is handled in accordance with our Privacy Policy.

Conversations are monitored for safety and quality assurance. In some cases, conversations may be reviewed by a member of the BOOKSESH.COM team, particularly where escalation has been requested or a concern has been identified.

7. Speaking to a Person

Our AI tools are not a substitute for human support. If you would prefer to speak with a member of our team, or if our AI assistant has been unable to answer your question, please contact us at:

Contact: booksesh.com/contact-us/

We aim to respond to all human support requests within 1 business day.

8. Updates to This Disclaimer

As our AI tools evolve, we will update this disclaimer to reflect their capabilities and limitations. The version number and effective date above reflect the current version.

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 AI Assistant Disclaimer Version 1.0 — Effective 27 November 2025

BOOKSESH.COM — Gift Card Terms

Version: 1.0 Effective date: 27 November 2025 Applies to: Purchasers and recipients of BOOKSESH.COM gift cards

1. What Is a BOOKSESH.COM Gift Card?

A BOOKSESH.COM gift card is a prepaid digital voucher that allows the recipient to apply its value toward bookings made through the BOOKSESH.COM platform. Gift cards are issued electronically and delivered by email to the purchaser or recipient.

2. Purchasing a Gift Card

Gift cards may be purchased through the BOOKSESH.COM platform. By purchasing a gift card, you agree to these Gift Card Terms and our Terms of Service.

Payment for gift cards is processed at the time of purchase. Gift cards are issued in GBP only.

3. Validity and Expiry

BOOKSESH.COM gift cards are valid for 12 months from the date of issue. The expiry date is stated in the gift card email.

Gift card balances that have not been redeemed by the expiry date will expire and cannot be recovered. We strongly recommend that recipients redeem their gift card promptly.

4. How to Redeem

To redeem a gift card:

  1. Create or log in to your BOOKSESH.COM account
  2. Browse and select a service you wish to book
  3. At checkout, enter your gift card code in the designated field
  4. The gift card value will be applied to your booking total

Gift cards can be redeemed toward any eligible booking on the BOOKSESH.COM platform. They cannot be redeemed for cash, other gift cards, or applied to subscription fees.

5. Partial Redemption

If your booking total is less than the value of your gift card, the remaining balance will be retained in the gift card for future use, until the expiry date.

If your booking total exceeds the value of your gift card, you will be required to pay the difference using another payment method at checkout.

6. Gift Cards Are Non-Refundable

Gift cards cannot be returned or refunded after purchase, except:

  • if the gift card is faulty or cannot be redeemed due to a technical error on BOOKSESH.COM’s part
  • where required by applicable consumer protection law

If you experience a technical issue redeeming your gift card, please use our contact form at booksesh.com/contact-us/ and we will investigate and, if appropriate, issue a replacement.

7. Lost, Stolen, or Compromised Codes

Treat your gift card code like cash. BOOKSESH.COM is not responsible for gift cards that are lost, stolen, or used without your authorisation. We are unable to replace or refund gift cards where the code has been used by an unauthorised person.

If you believe your gift card code has been compromised, contact us immediately via our contact form at booksesh.com/contact-us/. We will make reasonable efforts to assist, but we cannot guarantee recovery.

8. Non-Transferable and Non-Resalable

Gift cards are issued for personal use only. You may give a gift card as a gift, but gift cards may not be sold, traded, or transferred for commercial purposes. We reserve the right to cancel gift cards that we reasonably believe have been transferred commercially.

9. Practitioner Availability

Gift cards may be applied to bookings with any practitioner on the BOOKSESH.COM platform. If a particular practitioner is no longer available at the time you wish to redeem your gift card, your gift card balance remains valid for use with other practitioners until the expiry date.

10. Gift Card Value and Liability

BOOKSESH.COM’s liability in respect of gift cards is limited to the face value of the gift card purchased. We are not liable for any losses arising from the use or inability to use a gift card beyond replacing a verified faulty gift card with a replacement of equivalent value.

11. Cancellation of Bookings Made With a Gift Card

If you cancel a booking made with a gift card and are eligible for a service fee refund under the practitioner’s cancellation policy, the refund will be returned to your gift card (if still valid) or as a platform credit. The BOOKSESH.COM platform fee remains non-refundable in accordance with our Refund & Cancellation Policy.

12. Fraud and Misuse

BOOKSESH.COM reserves the right to cancel gift cards without refund where we reasonably believe that they have been obtained fraudulently, misused, or used in violation of these terms.

13. Changes to These Terms

We may update these Gift Card Terms from time to time. The terms applicable to your gift card are those in force at the time of purchase.

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 Gift Card Terms Version 1.0 — Effective 27 November 2025

BOOKSESH.COM — Partner & Practitioner Terms

Version: 1.0 Effective date: 27 November 2025 Applies to: All practitioners listing services on the BOOKSESH.COM platform

These Partner & Practitioner Terms (“Partner Terms”) govern your use of BOOKSESH.COM as a practitioner. By creating a practitioner account, listing services, or accepting bookings through BOOKSESH.COM, you agree to these Partner Terms, our Terms of Service, and our Platform Fee & Payment Terms.

Please read these terms carefully before listing any services.

1. Your Relationship With BOOKSESH.COM

You are an independent business operating on the BOOKSESH.COM marketplace. BOOKSESH.COM is a platform facilitator — not your employer, principal, partner, or agent.

This means:

  • You set your own prices, services, and availability
  • You are solely responsible for delivering your services
  • You manage your own business, taxes, and regulatory obligations
  • BOOKSESH.COM does not direct how you deliver your services
  • You are not entitled to employment rights, benefits, or worker protections from BOOKSESH.COM

Nothing in these Partner Terms or in your use of the BOOKSESH.COM platform creates an employment relationship, partnership, or joint venture between you and BOOKSESH.COM.

2. Eligibility

To list services on BOOKSESH.COM, you must:

  • be aged 18 or over
  • be legally permitted to offer the services you list in the UK
  • hold any qualifications, certifications, memberships, or licences required by law or professional standards for the services you provide
  • hold valid and appropriate professional indemnity insurance (and any other applicable insurance) for all services you offer
  • have completed BOOKSESH.COM’s verification process, including email verification and any applicable insurance verification steps
  • comply with all applicable laws, regulations, and professional standards

You are solely responsible for ensuring you meet all eligibility requirements at all times. BOOKSESH.COM conducts a verification process but is not a regulatory body and cannot guarantee that your practice complies with all applicable requirements.

3. Verification Process

BOOKSESH.COM operates a verification process for practitioners, which currently includes:

  • Email verification — confirmation that your email address is valid and owned by you
  • Insurance verification — a workflow to confirm that you hold appropriate insurance for the services you list

We may expand our verification process over time. Verification by BOOKSESH.COM does not constitute endorsement, certification, or a guarantee of your qualifications or service quality.

You must notify us promptly if your insurance lapses, your qualifications change, or any other verified information changes.

4. Listing Your Services

4.1 Accuracy

All information in your practitioner profile and service listings must be accurate, truthful, and not misleading. This includes service descriptions, prices, qualifications, location, and availability.

4.2 What you may list

You may list wellness, wellbeing, fitness, and complementary therapy services that you are qualified and insured to deliver.

4.3 What you must not list

You must not list services:

  • for which you do not hold required qualifications or insurance
  • that make unsubstantiated health or medical claims
  • that are illegal or regulated activities you are not authorised to perform
  • that discriminate unlawfully against any person

4.4 Health claims

You must not make claims that your services diagnose, treat, cure, or prevent any medical condition unless you hold the relevant regulated clinical qualification and comply with all applicable regulatory requirements for making such claims. General wellness and wellbeing language is acceptable; clinical or medical claims require appropriate qualification and regulatory compliance.

4.5 Photography and content

You are responsible for ensuring that any images, videos, or other content you upload do not infringe third-party intellectual property rights, do not contain inappropriate material, and accurately represent your services.

5. Your Cancellation and No-Show Policy

You are required to set a clear cancellation and no-show policy for your services. This policy must be:

  • published clearly on your profile before customers book
  • consistently applied to all customers
  • fair and reasonable

You are responsible for honouring your published cancellation policy. BOOKSESH.COM will enforce the policy you set.

6. Delivering Your Services

You are solely responsible for:

  • Service delivery — delivering all booked services as described, at the agreed time and location
  • Qualifications and insurance — holding all applicable qualifications, certifications, and insurance at all times you are accepting bookings
  • Health and safety — ensuring your premises, equipment, and practices meet applicable health and safety standards
  • Suitability assessment — assessing whether each service is appropriate for each individual client before providing it
  • Data protection — managing any personal data about your clients in accordance with UK GDPR and your own privacy obligations as an independent data controller

BOOKSESH.COM is not responsible for the services you provide, for any harm or injury arising from those services, or for your failure to meet your professional obligations.

7. Platform Fees

BOOKSESH.COM charges a platform fee on each booking made through the platform. The platform fee structure is described in our Platform Fee & Payment Terms and is displayed in your practitioner dashboard.

You acknowledge that:

  • platform fees are deducted from your gross booking value before payout
  • platform fees may vary depending on your subscription plan
  • platform fee rates are subject to change with 30 days’ notice

8. Payouts

Your earnings (gross booking value less the platform fee) are paid out to your registered payout account on the schedule described in our Platform Fee & Payment Terms. You are responsible for:

  • providing accurate and valid banking details for payout
  • maintaining an active and valid payout account
  • understanding and meeting your own tax obligations on income received

BOOKSESH.COM is not responsible for delays caused by incorrect banking details or payment provider processing times.

9. Refunds and Disputes

If a customer is entitled to a service fee refund under your published cancellation policy, the refund will be deducted from your next payout. Where you have already been paid out and a refund is subsequently required, the amount may be deducted from future earnings or invoiced to you.

In the event of a chargeback initiated by a customer, you agree to cooperate with BOOKSESH.COM and our payment provider in resolving the dispute. BOOKSESH.COM may recover chargeback amounts and associated fees from your payout balance.

10. Conduct and Community Standards

You agree to:

  • treat all customers with respect and professionalism
  • respond promptly to booking requests, messages, and customer queries
  • not engage in discriminatory, harassing, or abusive conduct toward any customer or BOOKSESH.COM staff member
  • not solicit customers to make bookings outside the platform to avoid platform fees, in breach of these terms
  • not misuse the BOOKSESH.COM platform, systems, or other users’ data

11. Data Protection

As an independent practitioner, you are an independent data controller for the personal data of your clients. You are responsible for:

  • having your own privacy policy
  • processing client data in accordance with UK GDPR and the Data Protection Act 2018
  • registering with the ICO if required
  • not using client data obtained through BOOKSESH.COM for purposes unconnected to delivering booked services

Where BOOKSESH.COM processes personal data on your behalf (for example, in managing your account), it does so as a data processor in accordance with our Privacy Policy. You may request a Data Processing Agreement from us via our contact form at booksesh.com/partners/support/.

12. Intellectual Property

You retain ownership of the content you upload to BOOKSESH.COM (service descriptions, images, etc.). You grant BOOKSESH.COM a non-exclusive, royalty-free licence to use this content to display your listings, promote your services on the platform, and in BOOKSESH.COM’s marketing materials.

13. Suspension and Termination

13.1 By you

You may close your practitioner account by contacting us via our contact form at booksesh.com/partners/support/ with 30 days’ notice, or immediately if you have no outstanding bookings. Closing your account does not entitle you to a refund of any fees paid.

13.2 By BOOKSESH.COM

BOOKSESH.COM may suspend or terminate your practitioner account immediately if you:

  • breach these Partner Terms or our Terms of Service
  • fail to maintain required insurance or qualifications
  • receive substantiated complaints about unsafe practice
  • engage in fraudulent conduct
  • otherwise pose a risk to customers or the platform

We will generally provide notice of termination unless immediate suspension is required for safety or security reasons.

13.3 Outstanding bookings

If your account is terminated, we will contact affected customers and facilitate refunds where bookings cannot be honoured. You remain liable for any obligations arising from bookings made before termination.

14. Indemnity

You agree to indemnify and hold harmless BOOKSESH.COM, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal costs) arising from:

  • your breach of these Partner Terms
  • any service you provide or fail to provide
  • any claim that content you uploaded infringes third-party rights
  • your failure to hold required qualifications, insurance, or meet regulatory obligations

15. Limitation of Liability

BOOKSESH.COM’s liability to you as a practitioner is limited to the fees you have paid to BOOKSESH.COM in the 12 months preceding the claim. We are not liable for loss of profits, loss of business, or indirect losses arising from your use of the platform.

Nothing limits our liability for fraud, death, or personal injury caused by our negligence.

16. Changes to These Terms

We may update these Partner Terms from time to time. We will provide 30 days’ notice of material changes via email. Your continued use of the platform after the effective date of changes constitutes acceptance.

17. Governing Law

These Partner Terms are governed by the laws of England and Wales.

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 Partner & Practitioner Terms Version 1.0 — Effective 27 November 2025

BOOKSESH.COM — Platform Fee & Payment Terms

Version: 1.0 Effective date: 27 November 2025 Applies to: All users making or receiving payments through BOOKSESH.COM

These Platform Fee & Payment Terms govern all financial transactions on the BOOKSESH.COM platform. They form part of our Terms of Service and should be read alongside our Refund & Cancellation Policy and, for practitioners, our Partner & Practitioner Terms.

1. How Payments Work on BOOKSESH.COM

When a customer books a service through BOOKSESH.COM:

  1. The customer pays the total booking amount (service fee + platform fee) at checkout
  2. Payment is processed by our regulated third-party payment service provider
  3. The platform fee is deducted by BOOKSESH.COM
  4. The remaining amount (service fee) is held and paid out to the practitioner on the payout schedule below

BOOKSESH.COM acts as a commercial agent for the purposes of collecting payments. Payment collection is handled by a regulated payment service provider that complies with the Payment Services Regulations 2017.

2. The Platform Fee

2.1 What the platform fee covers

The BOOKSESH.COM platform fee is charged per completed booking. It covers the cost of: booking infrastructure, payment processing facilitation, platform features, discovery tools, practitioner profile hosting, and customer support.

2.2 Fee display

The platform fee is displayed clearly at the checkout stage, before the customer confirms their booking. By completing a booking, the customer agrees to the displayed platform fee.

2.3 Fee rates

Platform fee rates depend on the practitioner’s subscription plan and are displayed in the practitioner dashboard and at customer checkout. Rates are subject to change with 30 days’ notice to practitioners.

2.4 Non-refundable nature

The platform fee is non-refundable in all standard circumstances. It represents payment for platform services delivered at the point of booking, irrespective of whether the session subsequently takes place.

The platform fee will be refunded to the customer only if:

  • a practitioner cancels the booking
  • a verified technical fault on BOOKSESH.COM’s part prevented the booking from being properly processed

3. Currency and Taxes

All transactions on BOOKSESH.COM are processed in GBP. Prices displayed are in GBP and include VAT where applicable.

Practitioners are solely responsible for accounting for their own income and taxes, including VAT obligations where applicable. BOOKSESH.COM does not provide tax advice and is not responsible for a practitioner’s tax compliance.

4. Payment Processing

4.1 Payment provider

All payments are processed by our regulated third-party payment service provider. By making a payment through BOOKSESH.COM, you agree to the payment provider’s terms of service in addition to these terms.

4.2 Payment security

We use industry-standard encryption and security measures for all transactions. We do not store full payment card details on our systems.

4.3 Payment failure

If a customer’s payment fails, the booking is not confirmed. It is the customer’s responsibility to ensure their payment method is valid and has sufficient funds.

4.4 Fraud prevention

We monitor transactions for signs of fraudulent activity. Suspicious transactions may be held pending verification. We reserve the right to cancel transactions where fraud is suspected and to report such activity to relevant authorities.

5. Practitioner Payouts

5.1 Payout schedule

Practitioner earnings (gross booking value less the platform fee) are released for payout within 3–7 working days of a booking being completed. The exact schedule is displayed in your practitioner dashboard and may be updated from time to time. This buffer period allows for cancellation processing and dispute resolution.

5.2 Payout method

Payouts are made to the practitioner’s registered bank account or connected payment account via our payment service provider. Practitioners are responsible for providing accurate and current payout account details.

5.3 Payout thresholds

Payouts are processed when your available balance meets the minimum threshold set by our payment provider. Balances below this threshold will accumulate until the threshold is met.

5.4 Payout failures

If a payout fails due to incorrect banking details or an issue with the practitioner’s payout account, BOOKSESH.COM will notify the practitioner. Unclaimed funds will be held subject to our payment provider’s terms and conditions. We will make reasonable efforts to notify you before any further action is taken on your account balance.

6. Refunds and Chargebacks

6.1 Service fee refunds

Where a customer is entitled to a service fee refund under a practitioner’s cancellation policy:

  • If the practitioner has not yet been paid out: the service fee is retained and refunded to the customer
  • If the practitioner has already been paid out: the refund amount is deducted from the practitioner’s next payout

6.2 Practitioner cancellation refunds

Where a practitioner cancels a booking, the customer receives a full refund of both the service fee and the platform fee. The full amount is recovered from the practitioner’s pending or future payouts.

6.3 Chargebacks

If a customer initiates a payment chargeback with their card provider, BOOKSESH.COM will contest the chargeback where we have grounds to do so. Practitioners agree to cooperate with BOOKSESH.COM in providing information to support chargeback disputes. Chargeback fees imposed by the payment provider may be recovered from the practitioner’s payout balance.

7. Disputes Between Customers and Practitioners

BOOKSESH.COM facilitates payment but is not responsible for resolving commercial disputes between customers and practitioners about service quality, delivery, or outcomes. Where a payment dispute cannot be resolved directly between the parties, both parties may use our contact form at booksesh.com/contact-us/. We will provide reasonable assistance in facilitating communication but do not act as arbitrator.

Where a dispute results in a refund being required, BOOKSESH.COM will process the refund in accordance with the applicable policy and recover the amount from the practitioner.

8. Subscription Fees (Practitioners)

Practitioners on paid subscription plans are charged a recurring subscription fee. This fee:

  • is billed monthly or annually, as selected at signup
  • renews automatically unless cancelled before the renewal date
  • is non-refundable for the current billing period once charged, except where required by law
  • may change with 30 days’ notice

Subscription cancellation takes effect at the end of the current billing period. Practitioners retain access to paid features until that date.

9. Changes to Fees

BOOKSESH.COM may change its platform fee rates or subscription pricing. We will provide 30 days’ advance notice to affected practitioners via email. The new rates will apply to bookings made on or after the effective date.

Continuing to use the platform after the effective date of a fee change constitutes acceptance.

10. FCA and Regulatory Position

Payment collection on BOOKSESH.COM is facilitated through a regulated payment service provider authorised and regulated by the Financial Conduct Authority (FCA). BOOKSESH.COM itself operates as a commercial agent in this payment chain.

If you have a concern about any payment that our team cannot resolve, you may contact our payment service provider or the Financial Ombudsman Service as appropriate.

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 Platform Fee & Payment Terms Version 1.0 — Effective 27 November 2025

BOOKSESH.COM — Referral Programme Terms

Version: 1.0 Effective date: 27 November 2025 Applies to: BOOKSESH.COM customers participating in the customer referral programme

These Referral Programme Terms govern your participation in the BOOKSESH.COM customer referral programme. By sharing a referral link or redeeming a referral reward, you agree to these terms. They form part of our Terms of Service.

1. About the Referral Programme

The BOOKSESH.COM referral programme allows existing customers to share a personal referral link with friends and contacts. When someone books and pays for a qualifying session through your referral link, you earn a reward coupon that can be used toward a future booking on BOOKSESH.COM.

The programme is designed to help our community grow through genuine personal recommendations. It is not an advertising or affiliate arrangement. Rewards are issued as a thank-you for personal referrals only.

2. Eligibility

To participate in the referral programme and earn rewards, you must:

  • hold an active BOOKSESH.COM customer account in good standing
  • share your personal referral link genuinely and in accordance with these terms
  • not be the person who makes the qualifying booking (you cannot refer yourself)

The person you refer must be:

  • a new BOOKSESH.COM customer who has not previously held a BOOKSESH.COM account
  • not a member of your immediate household
  • making their first paid booking through BOOKSESH.COM using your referral link

BOOKSESH.COM reserves the right to determine whether an account qualifies as genuinely new and whether a referral meets the eligibility criteria.

3. How to Participate

3.1 Your referral link

Your personal referral link is available in your account dashboard after completing a booking. Each link is unique to your account.

3.2 Sharing your link

Share your referral link directly with individuals you know personally — for example, by text message, email, or private social media message. You must not:

  • post your referral link on public discount or voucher code websites
  • use paid advertising to promote your referral link
  • send mass or unsolicited communications containing your referral link
  • misrepresent BOOKSESH.COM or its services when sharing your link

3.3 When a reward is earned

A reward is earned when:

  1. A new customer clicks your referral link and visits BOOKSESH.COM
  2. They create an account and make a qualifying paid booking within the valid referral window
  3. Their booking is completed and payment is confirmed

Reward eligibility is determined solely by BOOKSESH.COM’s tracking systems.

4. The Reward

4.1 What you receive

When a qualifying referral converts, you will receive a reward coupon that can be applied toward a future booking on BOOKSESH.COM. The value of the reward coupon is as displayed in your account at the time of the referral.

BOOKSESH.COM may change the reward value for future referrals at any time. The reward applicable to any individual referral is the value displayed in your account at the time your referral link was generated or shared.

4.2 Pending period

After a qualifying booking is confirmed, your reward enters a pending period of approximately six weeks. This period exists to allow for the possibility of cancellation or refund of the referred booking. Your reward will not be issued until the pending period has elapsed and the referred booking remains valid.

If the referred booking is cancelled or refunded during the pending period, no reward will be issued.

4.3 How you receive your reward

Once the pending period has passed, your reward coupon will be issued to you by email at the address registered to your BOOKSESH.COM account.

4.4 Reward validity

Reward coupons have an expiry date, which is stated in the reward email. Expired coupons cannot be reinstated. We recommend using your reward promptly.

4.5 Reward restrictions

Reward coupons:

  • apply to bookings on the BOOKSESH.COM platform only
  • cannot be exchanged for cash
  • cannot be combined with other promotional codes unless explicitly permitted
  • are single-use — applying a coupon to a booking that is subsequently cancelled does not reinstate the coupon
  • cannot be transferred to another account

5. Limits

  • One reward per qualifying new customer referred — you will not receive multiple rewards if the same person makes multiple bookings
  • There is no limit on the number of different new customers you may refer, subject to these terms and our fair use policy
  • BOOKSESH.COM reserves the right to apply reasonable limits on referral rewards at any time with notice

6. Fraud and Misuse

BOOKSESH.COM takes referral fraud seriously. The following actions constitute misuse and will result in reward cancellation, account suspension, or both:

  • creating multiple accounts to generate self-referrals
  • colluding with others to generate artificial referrals (e.g. referring known accounts with no intention of genuine booking activity)
  • using automated tools or bots to generate referral activity
  • sharing referral links through spam, unsolicited messages, or paid channels
  • any attempt to manipulate the referral system

BOOKSESH.COM may investigate suspicious referral activity and withhold or void rewards pending investigation. If fraud is confirmed, we reserve the right to recover the value of any rewards already issued by deducting them from account credits or future bookings.

7. Tax

Referral rewards are issued as booking coupons, not cash. BOOKSESH.COM does not consider these rewards to constitute taxable income, but you are responsible for understanding and complying with your own tax obligations. If you are unsure, please consult an accountant or HMRC.

8. Changes to the Programme

BOOKSESH.COM may modify, suspend, or discontinue the referral programme at any time with reasonable notice. If we discontinue the programme:

  • referral links will stop generating rewards from the date of discontinuation
  • rewards already in your account that have been issued will remain valid until their expiry date
  • rewards in the pending period at the date of discontinuation will still be issued if the pending period conditions are met, unless otherwise stated

9. Programme Suspension and Termination

BOOKSESH.COM may suspend your participation in the referral programme or cancel outstanding rewards if you breach these terms, your Terms of Service, or our Acceptable Use Policy, or if we suspect fraudulent activity.

10. Limitation of Liability

BOOKSESH.COM’s liability in connection with the referral programme is limited to the face value of any reward coupon that was validly earned but not issued due to a BOOKSESH.COM error. We are not liable for indirect losses or losses arising from your inability to use a reward.

11. Governing Law

These Referral Programme Terms are governed by the laws of England and Wales and form part of our Terms of Service.

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 Referral Programme Terms Version 1.0 — Effective 27 November 2025

BOOKSESH.COM — Affiliate Programme Terms

Version: 1.0 Effective date: 27 November 2025 Applies to: BOOKSESH.COM practitioners registered in the Affiliate Programme

These Affiliate Programme Terms govern your participation in the BOOKSESH.COM Affiliate Programme, through which practitioners can earn commission by referring other practitioners to join and subscribe to BOOKSESH.COM. By registering for the programme, you agree to these terms. They form part of our Terms of Service and Partner & Practitioner Terms.

1. About the Programme

The BOOKSESH.COM Affiliate Programme allows active practitioners to earn a recurring commission when they introduce a new practitioner who goes on to subscribe to a paid BOOKSESH.COM plan. Commission is paid as a percentage of the referred practitioner’s subscription payments, subject to the limits and conditions set out in these terms.

This is a commercial arrangement between BOOKSESH.COM and you as an independent business. It is not employment, and participation does not change your status as an independent practitioner on the platform.

2. Eligibility

To participate in the affiliate programme, you must:

  • hold an active BOOKSESH.COM practitioner account in good standing
  • have completed BOOKSESH.COM’s standard verification process
  • comply with all applicable advertising and marketing regulations, including UK ASA guidelines, when promoting BOOKSESH.COM
  • not be the person signing up through your referral link

Participation in the affiliate programme is at BOOKSESH.COM’s discretion. We reserve the right to decline or revoke affiliate status at any time.

3. Registering as an Affiliate

You may register for the affiliate programme through your practitioner dashboard. Once approved, you will receive:

  • a personal affiliate referral link unique to your account
  • access to your affiliate dashboard showing referral activity, commission status, and payout information

4. How Commission Is Earned

4.1 Qualifying referral

A commission-eligible referral occurs when:

  1. A new practitioner clicks your affiliate link and visits BOOKSESH.COM
  2. They create a practitioner account and subscribe to a paid BOOKSESH.COM plan
  3. Their subscription payment is successfully processed

The referred practitioner must be genuinely new to BOOKSESH.COM — they must not have previously held a BOOKSESH.COM account, be connected to your business, or be the same individual as you.

4.2 Commission rate

Your commission rate is calculated as a percentage of each qualifying subscription payment made by the referred practitioner. The applicable rate depends on your affiliate tier, which is determined by your total number of active paid referrals at the time of each payment.

Commission rates and tier thresholds are displayed in your affiliate dashboard and are subject to change with 30 days’ notice.

4.3 Recurring commission window

Commission is payable on qualifying subscription payments made by the referred practitioner for a maximum of three consecutive months from the date of their first paid subscription. After this window closes, no further commission is payable in respect of that referral, regardless of whether the referred practitioner remains subscribed.

4.4 What does not qualify

Commission is not payable on:

  • free trial periods or introductory promotional plans
  • subscription plans that are subsequently refunded or charged back
  • referrals where the referred practitioner is connected to your business, household, or under your direction
  • referrals generated through prohibited promotion methods (see Section 6)

5. Commission Tiers

Your commission rate increases as you successfully refer more active paying practitioners. Tier thresholds and corresponding rates are displayed in your affiliate dashboard and updated in real time.

BOOKSESH.COM reserves the right to adjust commission rates and tier thresholds with 30 days’ notice. Adjustments will apply to new subscription payments from the effective date; they will not retroactively affect commissions already earned.

6. Permitted and Prohibited Promotion

6.1 You may promote BOOKSESH.COM through

  • your own website, blog, or social media profiles
  • email communications to people who have consented to receive them from you
  • direct personal recommendations
  • your existing professional networks

6.2 You must not

  • use paid advertising (including paid social or search advertising) to promote your affiliate link without BOOKSESH.COM’s prior written consent
  • post your affiliate link on public voucher or discount code aggregator websites
  • send spam or unsolicited commercial communications
  • misrepresent BOOKSESH.COM, its pricing, its features, or its relationship with you
  • claim or imply that you are an employee, representative, or official partner of BOOKSESH.COM (beyond being a registered affiliate)
  • make promotional claims that cannot be substantiated

6.3 ASA compliance and disclosure

You must comply with the UK Advertising Standards Authority (ASA) guidelines and the Competition and Markets Authority (CMA) guidance on online reviews and endorsements. This includes, but is not limited to:

  • clearly disclosing that your promotion of BOOKSESH.COM is a commercial arrangement — any post, review, video, or content that promotes BOOKSESH.COM through your affiliate link must include a clear disclosure such as “#ad”, “affiliate link”, or “I earn a commission if you sign up through this link”
  • not presenting paid promotions as independent personal opinions without disclosure
  • ensuring all claims made about BOOKSESH.COM are accurate and capable of substantiation

Failure to comply with ASA/CMA disclosure requirements is your responsibility and may result in removal from the affiliate programme.

7. Commission Payments

7.1 Payout status

Please note: Affiliate commission payouts are not yet active. Commission is being tracked and accrued in your affiliate dashboard. We will notify all affiliate members before payouts are enabled and confirm the payment process at that time.

7.2 Future payout process

When payouts are enabled, commission will be paid to your registered payout account on a schedule to be confirmed. A minimum payout threshold will apply — balances below this threshold will accumulate until the threshold is reached.

7.3 Taxes and reporting

You are solely responsible for declaring and accounting for affiliate commission income in accordance with your tax obligations, including self-assessment income tax and VAT where applicable. BOOKSESH.COM does not provide tax advice. We may be required to report commission payments to HMRC in accordance with applicable regulations.

7.4 Commission disputes

If you believe your commission has been incorrectly calculated, contact us via our contact form at booksesh.com/partners/support/ within 30 days of the relevant payment period. We will investigate and respond within 10 business days.

8. Fraud and Misuse

Affiliate fraud will result in immediate programme termination and forfeiture of all accrued commission. Fraudulent activity includes:

  • self-referral (creating additional accounts under different identities to generate commission)
  • fabricated referrals or colluding with others to generate artificial sign-ups
  • using automated tools or bots to generate referral activity
  • providing false information about BOOKSESH.COM to attract sign-ups
  • incentivising sign-ups through cash payments or gifts funded by your commission

BOOKSESH.COM may audit affiliate activity at any time. Accrued commission may be withheld pending investigation where fraud is suspected.

9. Intellectual Property and Brand Use

You may use BOOKSESH.COM’s name and logo in your promotional materials in accordance with any brand guidelines we publish. You must not:

  • alter the BOOKSESH.COM logo or branding
  • use BOOKSESH.COM’s branding in a way that could imply you are acting on BOOKSESH.COM’s behalf
  • register domain names or social media handles that incorporate the BOOKSESH.COM name

10. Programme Changes and Termination

10.1 BOOKSESH.COM may change the programme

We may modify commission rates, tier thresholds, eligibility criteria, or any other aspect of the programme with 30 days’ notice. We may discontinue the programme entirely with 60 days’ notice.

If the programme is discontinued:

  • your affiliate link will stop generating new commission-eligible referrals from the discontinuation date
  • commission earned and confirmed before discontinuation will be paid in the normal course

10.2 Termination by BOOKSESH.COM

We may remove you from the affiliate programme immediately if you:

  • breach these terms or your Partner & Practitioner Terms
  • engage in fraudulent activity
  • violate ASA/CMA advertising standards
  • allow your practitioner account to lapse or be suspended

On termination, accrued but unpaid commission may be forfeited if the termination is due to a breach on your part.

10.3 Termination by you

You may withdraw from the affiliate programme at any time by contacting us via our contact form at booksesh.com/partners/support/. Commission earned up to the date of withdrawal will be paid in due course when payouts are active.

11. Relationship Between the Parties

Your participation in the affiliate programme does not create an employment relationship, partnership, joint venture, or agency between you and BOOKSESH.COM. You act as an independent business when promoting BOOKSESH.COM and are solely responsible for your promotional activities and compliance with applicable laws.

12. Limitation of Liability

BOOKSESH.COM’s liability to you under the affiliate programme is limited to commission that has been validly earned and confirmed but not paid due to a BOOKSESH.COM error. We are not liable for loss of anticipated commission, indirect losses, or losses arising from changes to the programme.

13. Governing Law

These Affiliate Programme Terms are governed by the laws of England and Wales and form part of our Terms of Service and Partner & Practitioner Terms.

14. Contact

For all affiliate programme queries: our contact form at booksesh.com/partners/support/

BOOKSESH.COM is a trading name of Conceptcubes Ltd — Registered in England and Wales — Company number 09751872 Affiliate Programme Terms Version 1.0 — Effective 27 November 2025